FAQ - Public

Default solution folder, feel free to edit or delete it.

Service Desk App (FreshService)
The Indiana Tech Service Desk uses the ticketing system, Fresh Service, to fulfill its day-to-day operations for Faculty, Staff, and Students If you c...
Wed, Jul 10, 2024 4:05 PM
Student Account Life Cycle
All students at Indiana Tech are provided accounts to access services across the university. These accounts are created, disabled, and deleted based upon th...
Tue, Jul 2, 2024 9:02 AM
Difference between Incidents and Service Requests
The IT Service Desk has two types of items that can be reported: Incidents (Report an Incident) - Incident is where something is broken that used to be ...
Tue, Jun 18, 2024 10:17 AM
Unable to remove "Name-" from username field
Sometimes, when you log into a device for the first time, LetMeIn enrollment will pop up. In the username box, you will see "Name-" in the usernam...
Tue, Jul 2, 2024 11:27 AM
LetMeIn Pop-Up Screen Wants Me to Sign-In
If you are getting a login screen similar to the one below when trying to access LetMeIn:   Go to https://letmein.indianatech.edu/_layouts/PG/...
Mon, Jun 17, 2024 3:07 PM
Cannot log in to make a payment
For a student to access the Cashnet-Transact site to make a payment do the following: 1. Log into LetMeIn.IndianaTech.Edu. To login to LetMeI...
Tue, Jan 14, 2025 12:05 PM
Teams Live Events - Getting Started
Microsoft Teams live events are an extension of Teams meetings, which provide the capability to stream an event to large online audiences (up to 10,000 peop...
Tue, Jul 2, 2024 10:57 AM
Changing Campus Name
If there is a need to change the campus name of a student (not legal name), you may log into my.IndianaTech and make those changes by clicking on the icon i...
Mon, Jun 17, 2024 10:52 AM
Teams - Breakout Rooms
Minimum Teams version required to run this feature: Minimum desktop app version 1.3.00.24755 Minimum iOS build: 1.0.77.2020100603 Minimum Android bu...
Tue, Jul 2, 2024 10:56 AM
Forgot my network password
BEFORE YOU REVIEW THIS ARTICLE: This article assists with resetting the password for your email, Canvas, MyIndianaTech, and the LetMeIn site itself. If you ...
Mon, Jun 17, 2024 11:04 AM