FAQ - Public

Default solution folder, feel free to edit or delete it.

Service Desk App (FreshService)
There is an app called FreshService that can be installed on Apple/Android devices which has full featured functionality to add tickets and/or review their ...
Wed, Feb 20, 2019 1:31 PM
Student Account Life Cycle
All students at Indiana Tech are provided accounts to access services across the university. These accounts are created, disabled, and deleted based upon th...
Sat, Apr 13, 2019 2:28 PM
Outlook 2016 presence indicators not working for Teams w/out Skype
Once Skype is no longer used, go into MS Teams with the instructions below to make the presence indicators work in Outlook 2016. Outlook presence issu...
Thu, Apr 18, 2019 4:06 PM
Install Microsoft Office 365
Active students, faculty, and staff may download and install Microsoft Office.by following the instructions on the following link. Microsoft Office 36...
Tue, Nov 10, 2020 10:02 PM
Set up Office apps and email on a mobile device
Follow this link for information on how to set up email on your devices. 
Thu, Jun 13, 2019 4:56 PM
Connecting devices to the network
In several of the dormitories, the wired network requires authentication in order to connect a device, such as a SmartTV, or gaming console. If your network...
Fri, Aug 16, 2019 10:54 AM
Students missing in Heartland/OneCard
Student must have the correct location in the Student Information; Location field.
Thu, Aug 22, 2019 3:11 PM
Difference between Incidents and Service Requests
The IT Service Desk has two types of things that can be reported Incidents (Report an Incident) and Service Requests (Request New Service.  Think of it this...
Mon, Sep 16, 2019 3:11 PM
Unable to remove "Name-" from username field
Sometimes when you log into a device for the first time, LetMeIn enrollment will pop up. In the username box, you will see "Name-" in the username...
Mon, Oct 7, 2019 2:28 PM
Blackboard Error Message - Workaround
If you are receiving error messages in Blackboard, their support is recommending that the browser cache be cleared. Please follow the link below to clear y...
Mon, Oct 28, 2019 9:32 AM