Multi-Factor Authentication (MFA) for Students

Objectives	Reasons
Proactive Reconfiguration of MFA	Expecting/planning to change phone numbers Expecting/planning to change/update phone
Setting up MFA	New Student Need MFA Reset
Request MFA Reset	Phones and/or Number(s) have already been changed Authenticator is 'acting up'

Why use MFA?

Multi-factor Authentication (MFA) allows Students to secure the data they are using or storing.

Multi-factor authentication (MFA) allows the student to mitigate issues by introducing another method (or factor) by which the student will verify their identity before the student is able to access your information.

By using a two-factor authentication the user helps keep their information secure.

 

Proactive Reconfiguration of MFA

If the student knows they are going to upgrade their phone (and/or) change phone numbers, the below steps will allow the student to ensure that you keep your Microsoft Authenticator configured correctly.

 

Follow the below steps to tell Microsoft how to handle the student’s Authentication before switching phones and/or numbers:

 

1. Visit the Security Info Page of the student’s Microsoft Account
2. Click on + Add sign-in method

 

 

     3. Select Choose a method
 
 

     4. Then choose a method/option that the student knows will work for them

 

• Options Given
  • Option 1: Authenticator App
    • If the student has the phone they are going to replace the old phone out with, select this option and Install Microsoft Authenticator on the phone (Talk with the technician at the phone store)
      • If the student does not know how to install Microsoft Authenticator, please reference the Setup MFA section
  • Option 2: Alternate Phone
    • Provide an additional phone number to use to access the student’s email
      • If the student uses this option, it should only be used temporarily. Then repeat this process when the student can BUT only use option 1
  • Option 3: Office Phone
    • If the student has an extension at a business that they work at, they can use the business phone number and extension to use as a workaround
      • Like Option 2, If the student uses this option, it should only be used temporarily. Then repeat this process when the student can BUT only use option 1

 

Setup MFA

Microsoft Authenticator is the application provided by Microsoft as a Multi-Factor Authentication Solution that is used at Indiana Tech. 

Two devices are needed to proceed, a phone and another device (the other device can be another smartphone, a laptop, a PC screen, or even a Smart TV)

All references using the 'other device' will be underlined and in italics.

 

Installing Microsoft Authenticator

To download and install Microsoft Authenticator on the student’s phone, go to the phone’s Play Store.

iOS - https://logodix.com/logo/84836.png

Android - https://www.pngmart.com/files/13/Android-Logo-PNG-File.png

Next:

1. Search for the app Microsoft Authenticator
   • The app should have an icon/image like this:
2. Tap on Install
3. Open the app once installed
4. Allow the app to send notifications
   • This part is CRITICAL, if not allowed to send notifications, access will be denied
5. Tap Accept on the "Microsoft respects your privacy"
6. Tap Continue
7. On the other device, go to Office.com
8. Click on either Sign in button

 

9. Login with the Student’s Email and Password (same password used on  Letmein.indianatech.edu), then Click Sign in

 

10. Click Next on the More Information Required screen

 

 

11. Click Next on the Start by getting the app page

 

12.  Click Next on Setup your account

 

13. Using the Phone, click the + sign in the upper left corner and select Work or School account.
14. Then Select the Option Scan a QR Code

• Allow Authenticator to take pictures and record video
  1. This part is CRITICAL, as the camera is needed to scan the QR Code
• Using the Authenticator app on the Phone, Scan the QR Code displayed on the other device 

 

 

15. Click the Next button that shows up after scanning the QR code

 

 

16. Input the test code from the other device into the Phone 

• If prompted enter the phone password or Biometric

 

 

17. Click Next after inputting the two numbers

 

 18. Click Next on the Success! screen

 

 

The student has successfully set up the Authenticator and now has access to Office.com and their Email. 

 

Request MFA Reset

If the student has a new phone or phone number or has purchased a new device an MFA Reset will be needed before the student will be able to access their Email. 

 

Submitting a Ticket

Ticket name: Remove phone number from Office 365 MFA can be submitting by going to https://servicedesk.indianatech.edu/support/home or Clicking here (or by clicking on the below image).

 

 

The student’s identity will need to be verified before resetting the MFA. This part of the process can only be completed on the phone or in person.

 

• Student ID Number
• Date of Birth
• The Last 4 digits of student’s Social Security Number 

 

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Still having issues?

Feel free to call the Service Desk at (260) 399-2858 anytime from 8:30 AM - 5 PM ET (Mondays - Fridays) or submit a ticket describing the issue.