IT Service Desk

The following article is tied with major categories;

• Outlook

Problem:

Outlook inbox is not displaying all emails received. 

Troubleshooting:

The nature of this issue depends on what device you're accessing Outlook from. Please look at the possibilities below, and choose the one that best fits your situation.

• On a mobile device
  • Uncheck Focused Inbox
    • Go to Setting for the Outlook app (could be in top left, may vary be device)
    • Turn the Focused Inbox slider off
  • Remove your Outlook account from the Outlook app
    • Go to Outlook Settings
    • Find your college email account
    • Tap on account, and select Remove Account
    • Go back to Outlook Settings
    • Tap Add Mail Account
    • Select Add an email account
    • Setup your college email account
  • Uninstall and Reinstall Outlook App
    • Go to your device's play store
    • Search for Outlook 
    • Uninstall and Re-install the app
    • Add your college email account (Select Exchange account)

• On your computer
  • Verify you are connected to the network, 
    • At the bottom of Outlook, there will be a message that states: Connected to: Microsoft Exchange
  • Restart Outlook
    • Close the application and open it back up
    • Restarting the computer may be necessary as well
  • Turn off Focused Inbox

• Go to the View tab
• Click on "Show Focused Inbox." this will turn it on or off depending on the current view. 

If none of the above work, or additional help is needed, please feel free to call the Service Desk at (260) 399-2858 ext 2369 (8:30 AM - 5 PM ET, Mondays - Fridays).