The following article is tied with major categories;
Problem:
Sometime Outlook doesn't like to cooperate with you and chooses not to show you emails that you recently received.
Infographic:
<NOT PROVIDED>
Troubleshooting:
The nature of this issue depends on what device you're accessing Outlook from. Please look at the below possibilities, and use the one that best fits your situation.
- On a mobile device
- Not seeing incoming emails
- Uncheck Focused Inbox
- Go to Setting for the Outlook app (could be in top left, may vary be device)
- Turn the Focused Inbox slider off
- Remove your Outlook account from the Outlook app
- Go to Outlook Settings
- Find your college email account
- Tap on account, and select Remove Account
- Go back to Outlook Settings
- Tap Add Mail Account
- Select Add an email account
- Setup your college email account
- Uninstall and Reinstall Outlook App
- Go to your device's play store
- Search for OutlookÂ
- Uninstall and Re-install the app
- Add your college email account (Select Exchange account)
- Uncheck Focused Inbox
- Not seeing incoming emails
If none of the above steps work, or you are confused about any of the process, please feel free to call the Service Desk at (260) 399-2858 ext 2369 (8:30 AM - 5 PM ET, Mondays - Fridays).