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Problem:

Microsoft Authenticator is referencing another/wrong phone number to verify your identity before allowing you to access Office 365 Apps.

Infographic:

Action Item(s):

  • Create a ticket with the Service Desk
  • Be prepared to state at least 2 proofs of identity
    • Student ID# (Allowed in ticket)
    • Last 4 numbers of SS# (DO NOT PUT IN TICKET!)
    • Date of Birth (DO NOT PUT IN TICKET!)
  • Call the Service Desk
    • Phone Number: +1 (260) 399-2858
    • When:  8 AM - 5 PM, Monday - Friday (Please be mindful of holiday hours)