Purpose: This article links over to other articles to help better facilitate and clarify what Outlook issues are occurring. The article itself is NOT used to solve Outlook issues. This article is split into 2 sections, the top for known errors, and the bottom for services that can be requested.

Problems


Problem
Reason 		Action Items
Bad Number 
Can't access Outlook because it wants to send an Authentication Request to an old/different phone number 		Office Issues: Bad Phone Number
No Mailbox
Microsoft Office was not able to find a mailbox for your account. Error 500  		Office Issues: No Mailbox
Reset Password
All password resets should occur at LetMeIn. The password sync will take up to 15 minutes before it affects Outlook. 		Reset Password Instructions: Reset Network Password 
Can't See Expected Emails
Cannot see emails that should have been sent recently due to Focused Inbox mishandling emails, email account needing refreshed, and/or emails sent to spam/other locations 		Office Issues: Inbox Confusion
None of the Above
None of the items listed above relate to your issue. 		Create a new ticket with us. Let us know what issue(s) you're having with Outlook