Many times, this issue occurs when the extension is forwarded to another number or the volume is turned off or very low. 


Canceling Call Forwarding All Calls

  1. Press the button next to the Call Forward feature to turn off call forwarding and extinguish the green light.
    • If any of the phones' “Forwarding” features are active, the forwarding icon will be displayed on the display screen.


Volume Button 

  1. Press the VOLUME button to adjust the volume of the handset, headset, speaker or ringer 
  • They are all independent of each other