This procedure can be done on the Avaya phone in your office and works for external numbers that call your office.  Extension to Extension calls will not be treated the same and will be sent to voice mail. 


How to forward all calls to an outside phone number


 

  1. Press Navigate down until ‘Call Forward’ is selected
  2. Press the Select button
  3. Enter a valid external phone number starting with ‘7’ followed by 1 area code and number.
  4. Press the Save button
  5. Press the Status button
  6. Press the Details button
  7. Make sure Fwd Unconditional is On
  8. Call Type should be ‘All Calls’
  9. Press the Back button
  10. Press the Exit button


This video shows another path which should get the same result.