The IT Service Desk has two types of things that can be reported Incidents (Report an Incident) and Service Requests (Request New Service.  Think of it this way, an Incident is where something is broken that used to be working while a Service Request is something new that needs to be added and/or changed.  Selection of the appropriate type of request facilitates the appropriate workflow toward a solution.


All service requests (new things), can be found in the Service Catalog which is accessible from the front screen of the Service Desk or the Service Catalog tab toward the top of the screen.