The IT Service Desk has two types of items that can be reported:

  • Incidents (Report an Incident) - Incident is where something is broken that used to be working
  • Service Requests (Request New Service)  - Service Request is something new that needs to be added and/or changed

Selection of the appropriate type of request facilitates the appropriate workflow toward a solution.


To submit an Incident (Issue) - Click on the Report an Issue on the front screen of the Service Desk or the New Ticket button in the upper right corner.

All service requests (new things) can be found in the Service Catalog, which is accessible from the front screen of the Service Desk or the Service Catalog tab toward the top of the screen.